Responsible Gambling
at g118
g118 believes that healthy betting starts with knowledge and self-control. We provide tools, information and support so your playing experience stays enjoyable and in check.
For g118, responsible gambling is not just a phrase — it is a core principle in how we operate. Our platform is designed so players can enjoy online slots, live casino, sports betting and card games in a safe and transparent environment.
We understand that betting carries risks, and not everyone responds to this activity in the same way. That is why we offer a range of self-control tools so every player can set limits that suit their own financial situation and lifestyle.
If at any point you feel that your betting habits are starting to have a negative impact on daily life — whether financially, in personal relationships or on your mental wellbeing — g118 encourages you to use the support tools we provide or to contact our customer service team, which operates 24 hours a day, 7 days a week.
Remember: betting should be entertainment, not a source of income or a way to solve financial problems. Set your limits before you play, and stick to them.
Player Tools and Protection
g118 provides several layers of protection to help you play wisely and responsibly.
Personal Deposit Limits
You can set a daily, weekly or monthly deposit limit on your account. Once the limit is set, our system will not allow any deposit that exceeds that amount within the chosen period. This helps you manage your budget more consistently.
Play Time Limits
Overly long playing sessions can affect your judgement and decisions. Use our play time limit tool to set the duration of your daily session. When time is up, the system will send a reminder and encourage you to take a break.
Self-Exclusion
Players who feel they need to stop playing for a period of time or permanently can apply for self-exclusion through their account or by contacting g118 customer support. This option is available for 30 days, 90 days, 180 days or permanently.
Strict Age Verification
g118 requires identity verification during the account registration process. All players must be 21 years of age or above and must submit a valid identification document. Accounts that fail to verify age will not be activated.
24-Hour Support
The g118 customer service team is available to assist via live chat and email in Malay and English at all times. If you have concerns about your betting habits, contact us — we will guide you to the appropriate help resources.
Loss Limits
Set the maximum loss amount you are willing to absorb in a day, week or month. Once that limit is reached, your account will be temporarily blocked from placing new bets until the limit period ends.
Recognise the Warning Signs
Problem betting can develop gradually. Watch for these signs in yourself or someone you care about: 🔍
- Borrowing money or selling belongings to fund betting
- Unable to stop betting even after intending to
- Neglecting work, family or financial responsibilities because of betting
- Betting more to try to recover money that has been lost
- Lying to family members about the amount of time or money spent on betting
- Feeling anxious or depressed when unable to bet
- Using betting as a way to escape problems or emotional stress
Tips for Healthy Play
Follow these simple guidelines to keep your experience at g118 controlled and enjoyable: 💡
Set a budget before you play
Decide on an amount you are comfortable losing before starting a session. Think of it as an entertainment cost — not an investment.
Do not chase losses
If you have reached your loss limit, stop. Adding more bets to recover lost money typically leads to greater losses.
Take regular breaks
Long betting sessions without breaks affect your judgement. Step away every hour to reassess your situation.
Do not bet when emotional
Betting while sad, angry or stressed can lead to poor decisions. Wait until your emotional state is stable.
Balance with other activities
Make sure betting is only a small part of your leisure time — keep up your other hobbies and social activities.
How to Use Self-Exclusion at g118
Self-exclusion is the most effective tool for players who want to stop betting for a period of time or permanently. When you apply for self-exclusion, your g118 account will be blocked from any betting activity for the chosen period.
During the self-exclusion period, you will not receive any promotional communications from g118. Any remaining balance in your account can still be withdrawn according to the set withdrawal procedure.
Play Responsibly at g118
g118 is here to help you play safely and responsibly. Use the control tools we provide, or contact our support team if you need further guidance.