g118 Privacy Policy

1 Collection of Personal Information

g118 collects personal information from users when you register an account, make a deposit or withdrawal, contact the support team, or use any service provided on this platform. The types of information that may be collected include:

• Full name as per identity card (MyKad) or passport
• Active email address
• Mobile phone number registered in Malaysia
• Date of birth for age verification (21 years and above)
• E-wallet or online banking account information for payment purposes
• IP address, device type and technical browsing data
• Records of betting activity and transactions on the platform

We only collect information necessary for legitimate operational purposes. You are not required to provide information that is not relevant to registration or use of the services.

2 Use of Collected Information

Information collected by g118 is used for the following purposes:

• Processing account registration and verifying user identity
• Processing deposits and withdrawals securely
• Ensuring compliance with international licensing requirements and anti-money laundering controls
• Providing effective and timely customer support
• Sending information about promotional offers, bonuses and platform updates (subject to your communication preferences)
• Identifying and preventing fraudulent activity or misuse of the platform
• Improving the overall functionality and performance of the g118 platform
• Meeting applicable legal obligations

g118 will not use your information for any purpose not stated in this Privacy Policy without obtaining your consent first.

3 Disclosure to Third Parties

g118 does not sell, rent or disclose your personal information to third parties for marketing purposes without your explicit consent. However, information may be shared in limited circumstances as follows:

• Payment service providers that process your financial transactions, including providers of Touch 'n Go eWallet, DuitNow, FPX and ShopeePay
• Technology and gaming software providers that are partners of the g118 platform
• Regulatory authorities or law enforcement when required to do so under applicable law
• Professional firms such as auditors or lawyers who are bound by confidentiality obligations

Every third party that receives g118 user data is required to comply with data protection standards equal to or exceeding g118's own practices. We are not responsible for the privacy policies of independent third parties.

4 Data Security and Protection

g118 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, modification or unintended disclosure. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and g118 servers
• Two-factor authentication system for login security
• Continuous security monitoring at all times
• Strict internal access controls — only authorised staff may access sensitive information
• Regular audit and security review procedures
• Secure data backups and a disaster recovery plan

While g118 takes its responsibility to protect your data seriously, no security system is entirely perfect. You are also responsible for keeping your account password confidential and not sharing your login information with anyone else.

5 Use of Cookies and Tracking Technology

g118 uses cookies — small text files stored on your device — to improve the user experience and ensure the technical functions of the platform run properly. The types of cookies used include:

• Session cookies: Help you stay logged in while browsing the platform
• Preference cookies: Save your preferred language and display settings
• Analytics cookies: Collect anonymous data on usage patterns for platform improvement
• Security cookies: Help identify and prevent fraudulent activity

You can set your web browser to reject all cookies or to notify you when cookies are sent. However, rejecting cookies may affect some functions of the g118 platform. For more information on how to manage cookies, refer to your web browser settings.

6 Data Storage and Deletion

g118 retains your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal requirements. In general, active account records are kept for the duration the account is in operation and for a set period after its closure to meet financial reporting and fraud prevention obligations.

When your information is no longer needed and there is no legal obligation to retain it, g118 will delete or anonymise that data using secure methods. This process ensures your information cannot be recovered or accessed again after deletion.

To request deletion of your personal data, contact the g118 support team via live chat or email. Requests will be processed in accordance with established procedures and subject to a review of applicable legal obligations.

7 User Rights Regarding Personal Data

As a g118 user, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information g118 holds about you
• Right of rectification: You may request correction of any information that is inaccurate or incomplete
• Right of erasure: In certain circumstances, you may request that your information be deleted
• Right to object: You may object to the processing of your data for certain purposes such as direct marketing
• Right to withdraw consent: You may withdraw consent for data processing at any time without affecting the validity of processing carried out beforehand

To exercise any of the above rights, please contact the g118 customer support team. We will process your request within a reasonable time and inform you of the action taken.

8 Changes to This Privacy Policy

g118 reserves the right to update or modify this Privacy Policy at any time to reflect changes in data processing practices, legal requirements or service improvements. When material changes are made, we will notify users through:

• A notice displayed prominently on the g118 platform homepage
• Email to the address registered in your account
• In-platform notifications at login

The "Updated" date shown at the top of this document indicates the latest version of the Privacy Policy. Continued use of the g118 platform after changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you are advised to stop using the platform and close your account.

9 Age Limit and Protection of Underage Users

The g118 platform is restricted to individuals aged 21 and above only. g118 does not knowingly collect or process personal information from individuals below this age limit. Age verification measures are implemented during the registration process to ensure compliance with the set age limit.

If g118 finds that information from an underage individual has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you have information about the use of the platform by an underage individual, please contact our support team immediately.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how g118 handles your personal information, please contact us through the following channels:

• Live chat 24/7 directly from the g118 platform
• E-mail: [email protected]

Our support team operates around the clock — 24 hours a day, 7 days a week — and is ready to assist you in both Bahasa Melayu and English. We aim to respond to every enquiry in the shortest time possible.