FAQ g118
Complete Answers for Malaysia Players

RTP or Return to Player is the percentage of wagered money that is theoretically returned to players over the long term. For example, an RTP of 96% means that for every RM100 wagered, an average of RM96 is returned to players overall. However, this is a long-term statistical value — in a single session, outcomes depend on luck and the volatility of the game.

High volatility slots pay out less frequently but deliver larger payouts when they do. Low volatility slots pay out more often but in smaller amounts. At g118, a wide range of slot games from PG Soft, Pragmatic Play and JILI are available across both categories — match your choice to your own playing style and betting budget.

A progressive jackpot is built from a small portion of each player's bet, which contributes to a prize pool that keeps growing. The pool continues to grow until one lucky player wins it, after which it resets to a base amount. Several slot titles at g118 include jackpot mechanics that give every spin the potential to deliver a large reward.

Demo mode or free play lets you experience how a slot works without using real credits. It is the best way to understand game mechanics, bonus features and win frequency before deciding to wager. Check the availability of demo mode for each game title on the g118 platform.

Free spins are typically triggered when a specific number of Scatter symbols land on the reels — usually three or more in a single spin. During the free spins feature, each awarded spin plays without deducting from your credit balance. Some games also allow additional free spins to be retriggered within a single bonus round.

The minimum deposit at g118 is RM50 for all supported payment methods — including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrencies such as USDT, BTC and ETH. This limit is uniform regardless of the method you use, making it easier for players at all levels to plan ahead.

g118 supports the following methods for deposits and withdrawals: Touch 'n Go eWallet, DuitNow, FPX online banking (including most Malaysian local banks), ShopeePay, and cryptocurrencies namely USDT, BTC and ETH. All these methods process deposits instantly or within a short time.

g118 does not charge any additional fees on deposit transactions. However, your bank or e-wallet provider may apply their own charges depending on their service policy — this is outside g118's control. It is advisable to check with your payment provider first if you have any concerns.

To deposit via FPX, log in to your g118 account, select FPX Online Banking on the deposit page, enter the desired amount (minimum RM50), then choose your bank. You will be redirected to your bank's online banking portal to complete the payment. Once the transaction is confirmed, credits will be added to your g118 account.

If your deposit has not been credited after a few minutes, please save your proof of payment first (a screenshot or transaction receipt). Then contact the g118 support team via live chat or email at [email protected], including your transaction reference number. Our 24/7 support team will investigate and resolve the issue as quickly as possible.

Withdrawals at g118 are typically processed within 15 minutes to 2 hours. The minimum withdrawal amount is RM100. Processing times may vary depending on the payment method and internal verification process. Make sure your withdrawal account details are accurate and up to date to avoid any unnecessary delays.

The g118 welcome bonus is credited automatically when you make your first deposit. The bonus is 100% of the deposit amount up to RM1,000. For example, a deposit of RM100 gives a bonus of RM100, bringing your balance to RM200. Make sure you register a new account and make your first deposit through any supported payment method to qualify for this bonus.

The wagering requirement for the g118 welcome bonus is 10 times the bonus amount received. A simple example: if you receive a bonus of RM100, you need to wager RM100 × 10 = RM1,000 before winnings from that bonus can be withdrawn. For a deposit of RM2,200 with the maximum bonus of RM1,000, the wagering requirement is RM1,000 × 10 = RM10,000.

In general, slot game bets are among the main contributors toward meeting the bonus wagering requirement. Some games such as live casino, sports betting or certain card games may contribute at a different rate or not count at all. Please check the full promotion terms and conditions on the g118 site or contact customer support for specific clarification on each game type.

Once the welcome bonus has been credited to your account, cancellation is subject to the promotion terms and conditions in effect. In most cases, cancelling the bonus also means any bonus-related winnings will be forfeited. For accurate information on g118's bonus cancellation policy, please contact our customer support before making any decision.

The g118 welcome bonus is a one-time offer for each new account. It can only be claimed on a player's first deposit. Each player may only hold one valid account — opening multiple accounts to claim the welcome bonus again violates g118's terms and conditions and may result in account suspension.

g118's services are for users aged 21 and above only. All players are required to verify their age during the registration process. g118 takes seriously its responsibility to ensure this platform is not accessed by minors, in line with the international licensing standards it adheres to.

g118 provides self-control tools that allow players to set deposit limits for daily, weekly or monthly periods. You can access these settings through your account section or by contacting customer support. These limits help you maintain control over your spending and bet within comfortable means.

Some signs to watch out for include: betting beyond set financial limits, borrowing money to gamble, neglecting family or work responsibilities in favour of betting, feeling anxious or restless when not betting, and trying to chase losses. If you recognise any of these signs, please refer to the Responsible Gambling section on g118 for further guidance.

Yes. g118 supports a temporary break or cooling-off option that allows you to suspend access to your account for a set period — whether a few days, weeks or longer. This gives you space to reflect on your betting habits. To activate this feature, contact the g118 support team which operates 24 hours a day, 7 days a week.

Self-exclusion allows you to close access to your g118 account for an extended period. Once self-exclusion is activated, your account cannot be used for betting for the agreed duration. g118 fully respects this decision and will not send promotions to players who choose self-exclusion. Contact customer support in Malay or English to begin the process.